Life Health Foods privacy policy

Life Health Foods acknowledges and respects the privacy of individuals. This policy sets out the way in which we will use, manage and protect your personal information in accordance with the privacy principles and the privacy laws of the country it operates within.

How do we collect personal information?

Life Health Foods may collect personal information from you, including but not limited to, your name, address, telephone number, mobile number and email address, when you knowingly provide us with this information. If you do not provide your personal information, we may not be able to provide you with the services that you have requested.

How do we use personal information?

Life Health Foods may use the personal information that you submit to us to provide and improve our services.

Life Health Foods may disclose this information to our suppliers, contractors, agents for the purpose of providing you with the goods and services that you have ordered and/or requested. Additionally Life Health Foods may from time to time send you offers or information on goods or services that Life Health Foods considers will be of interest to you.

If your personal information is collected in connection with a joint promoter, we may disclose your personal information to that joint promoter for marketing and research purposes.

Life Health Foods may allow your personal information to be given to third parties for similar purposes unless you have clearly indicated that this is not to occur.

Life Health Foods operates in New Zealand, Australia, India, United Kingdom, China, and Thailand.

Some of the third parties with whom we share personal information may be located outside New Zealand, Australia, India, United Kingdom, China and Thailand. While such third parties will often be subject to privacy and confidentiality obligations, you accept that where lawful, such obligations may differ from and be less stringent than the requirements of the privacy laws of the country it operates within. We may also disclose your personal information if required to by law.

Security of personal information

Life Health Foods will take reasonable steps to ensure that the personal information we collect is accurate, complete and up-to-date. Your information is generally stored on secure servers that are protected in controlled facilities.

Life Health Foods will take all reasonable steps to protect all personal information held by us. However, no guarantee can be given that information sent over the Internet is always 100% secure. Sending and receiving information over the Internet is at the user’s own risk, and Life Health Foods does not accept responsibility for any consequences of unauthorised access to your information.

Access, accuracy and complaints

If at any time you want to know exactly what personal information we may hold about you, you may request details of that information by contacting us via email. We will endeavour to provide you with the information within seven days. If a fee will apply to compile your information we will let you know this in advance.

If you want to correct or update your information, or you consider that we may have misused your personal information, or breached this Privacy Policy or our general privacy obligations, please contact us via email with details of your issue and your email bearing the subject line “Privacy” and we will respond as soon as practicable.

Sensitive information

Life Health Foods will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the privacy legislation of the country it operates within.

Clickstream data

Each time you visit the website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address.

Life Health Foods may collect this information for statistical purposes to find out how the website is used and navigated, including the number of hits, the frequency and duration of visits. We may use this information to evaluate and improve our website performance.

Cookies

A cookie is a piece of information that our web server may send to your machine when you visit our website. The cookie is stored on your machine, but does not identify you or give us any information about your computer.

A cookie helps us to recognise you when you re-visit our website and to co-ordinate your access to different pages on the website. With most internet browsers, you can erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. If you want to do this, refer to your browser instructions or help screen to learn more.

Links to other sites

Life Health Foods may provide links to other sites. If you use these links, you will leave our website and we are not responsible for any of these sites, their content or their usage of your personal information. We advise that you check the privacy policies on those sites.

Direct marketing

If you do not wish to receive direct marketing materials from us, please contact us via email with your details, and your email bearing the subject line “Unsubscribe”. If we’re unable to determine who you are, we make contact to obtain further details.

Variation of the privacy policy

Since Life Health Foods may vary this Privacy Policy from time to time and, when we do, we will update our website to include any changes to this Privacy Policy. So you should check this Privacy Policy regularly.